Returns & Refunds
At NoveltyEdge, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.
✅ Return Eligibility
You may request a return or exchange within 30 days of receiving your order if:
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The item is unused, in original condition, and in its original packaging
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You have proof of purchase (order number or receipt)
Note: Items marked as Final Sale, personalized, or promotional giveaways are not eligible for return.
🚚 Return Process
To initiate a return, please email us at noveltyedge@outlook.com with the following details:
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Order number
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Reason for return
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Photos (if item is damaged or incorrect)
We’ll respond within 1–2 business days with return instructions.
Return Address:
NoveltyEdge
W240N5649 Holly Ct
Sussex, WI 53089
United States
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
💰 Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 5–7 business days.
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Original shipping fees (if applicable) are non-refundable.
🔄 Exchanges
If your item is defective or damaged, we’ll send a replacement free of charge. Please email us with a photo of the issue for verification.
❗ Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account or credit card statement again.
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Contact your payment provider—sometimes it takes time before your refund is officially posted.
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If you've done all of this and still haven't received your refund, please contact us at noveltyedge@outlook.com.
📞 Contact Us
If you have any questions about returns or refunds, feel free to reach out:
NoveltyEdge
📧 noveltyedge@outlook.com
📞 +1 (619) 738-1122
📍 W240N5649 Holly Ct, Sussex, WI 53089, United States